When you visit Novant Health Appel Plastic Surgery our staff is here to welcome you with open arms. It is our mission to make sure your time with us is valued and appreciated. We strive to make your visit with us a time to focus on your needs and what we can do for you. We hope to exceed your expectations and deliver you the most remarkable patient experience possible.
Megan Serbin, Practice Manager
Practice manager Megan Serbin says she is lucky to have found a work home at Novant Health Appel Plastic Surgery. "I love coming to work every morning knowing that I get to be a part of a place that changes people's lives in such a positive way," Megan shared. "Plus, Dr. Appel is truly fantastic; I wouldn't want to work with anyone else."
As practice manager, Megan helps keep the office running smoothly both for the patients and the staff. She reserves plenty of time in her day to ensure patients are getting remarkable care. "I want each of our patients to have an outstanding experience," she said. "Everyone deserves that."
Originally from California, Megan is thrilled to have found a family-friendly home city in Charlotte. Outside of the office, Megan enjoys spending time with her husband and their two young children. "We love singing and dancing together," she shared, "and anything silly that results in a family laughter-fest!"
Susan Rickman, CST
Joining Novant Health Appel Plastic Surgery gave Susan Rickman a chance to specialize in the field of medicine she enjoyed most. "Before I joined this practice, I worked in outpatient surgery at Novant Health Presbyterian Medical Center where I assisted in many areas of surgery," Susan said. "My role now places me in constant contact with our surgical patients, both pre- and post-operatively. I work to provide efficient and excellent patient care."
Coworkers and patients say Susan's optimistic and caring demeanor are an asset to our practice as she assists Dr. Appel with surgical and office procedures. She also coordinates and schedules surgical procedures for the practice.
Susan is a certified surgical technologist; she graduated from the Presbyterian School of Nursing. She is an active member of the Association of Surgical Technologists.
Susan and her husband, Joe, enjoy travel, exercise and family time.
Jennifer Hargett, PSC, CMA
As a patient service coordinator, Jennifer is your initial contact at Novant Health Appel Plastic Surgery. "I love that I get a chance to really get to know our patients," Jennifer said. "I greet every one of them and make sure they feel welcome in our office, which I think is an important first step in providing remarkable care."
Jennifer is also a certified medical assistant. "I enjoy assisting Dr. Appel in the exam rooms when I'm needed," she shared. "I find plastic surgery very interesting. It's a great career fit for me. And Dr. Appel is fantastic to work with; he's so calm and caring towards all of our patients."
When she is not working, Jennifer and her husband enjoy watching movies. "But we don't have quite as much time for that these days!" she joked. "Our young son Colton really keeps us running!"
Sandra Brown, CMA
When asked to share something about herself, the first thing certified medical assistant Sandra Brown said was, "I truly enjoy helping people." While that might sound cliché, for Sandra it's the truth, and it shows each time she interacts with a patient.
"Every patient deserves to be treated with respect and compassion," Sandra explained. "We don't just talk about a remarkable patient experience at Novant Health Appel Plastic Surgery; we deliver that experience."
Sandra has been in the medical field for more than a decade, and is happy her experience has led her to our office. "I enjoy working with Dr. Appel and his amazing staff," she said. "It's a great place to work, and our patients benefit from the positive atmosphere."
Sandra's husband and two sons keep her busy and smiling outside of work. "Together, we enjoy playing word games, watching action movies and exercising," she shared. "When I get some time alone, I love gardening, painting and doing amateur photography."